Return / Refund Policy

Return, Refund & Replacement Policy

Welcome to Morosa Beauty. We are committed to providing premium skincare products while maintaining the highest standards of quality and hygiene.

Returns

Due to the hygienic and personal-use nature of skincare products, all products sold by Morosa Beauty are non-returnable once delivered.

We do not accept returns for:

* Opened or used products.
* Products purchased by mistake.
* Products that do not suit your skin or do not meet personal expectations.
* Products damaged due to improper handling or storage after delivery.

Refunds

As all skincare products are non-returnable, we do not offer refunds once an order has been delivered.

Refunds will not be provided for:

* Change of mind.
* Skin sensitivity or allergic reactions. We recommend performing a patch test before first use.
* Dissatisfaction with product results, as skincare results vary from person to person.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by emailing us at support@morosabeauty.com

Please include:

* Your order number.
* Clear photos of the product and packaging.
* A brief description of the issue.

Once your request has been reviewed and approved, we will provide a replacement or another suitable resolution at no additional cost.

Order Cancellation

Orders can only be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled.

Shipping Charges

Shipping charges are non-refundable unless the error was caused by Morosa Beauty.

Contact Us

For any questions regarding this policy, please contact us at:

Morosa Beauty
Email: support@morosabeauty.com
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST)

Consumer Rights

Nothing in this policy limits or excludes any rights available to consumers under applicable laws in India, including the Consumer Protection Act, 2019.